General Inquiries

For questions about the Egiti platform, feature requests, pricing, account assistance, or partnerships, please contact our Support Team at [email protected]. You may also email with a concise subject line to help us route your message accurately.

• Provide a brief summary of your request in the subject line.
• Include your organization, location, and the best way to reach you.
• State the desired outcome to help us respond efficiently.

Developer Submissions

Egiti invites development submissions, integrations, and partner collaborations that enhance user value. To ensure a prompt review, submit all materials to [email protected] with the subject line “Developer Submission: [Project Name]”.

• Project overview: describe the solution and its benefits for Egiti users.
• Technical details: provide API endpoints, SDKs, authentication, data models, and any rate limits.
• Security and compliance: outline data handling practices, encryption, access controls, and relevant certifications.
• Documentation: link to API docs, developer guides, and sandbox or test environments.
• Go-to-market and contact: share the intended rollout plan and a technical contact.

Please note that review timelines vary by scope. We aim to acknowledge receipt within two business days and provide an initial timeline after assessment.

Response Times

Egiti maintains transparent, predictable response targets to support efficient collaboration. Typical expectations are:

• General inquiries: acknowledgement within 1 business day; substantive reply within 2–3 business days.
• Developer submissions: acknowledgement within 1–2 business days; initial technical feedback within 3–5 business days, depending on complexity.
• Urgent issues: priority routing through a dedicated escalation channel; please indicate urgency in your message.

Business hours are Monday through Friday, 9:00–17:00 UTC. Messages received outside these hours are addressed on the next business day.